Shipping policy

1. Shipping Destinations

We ship our products to customers in many countries and regions worldwide. Available delivery options depend on your location, product type, package size, and carrier availability.

Shipping methods and costs are calculated during checkout based on the delivery address provided. If we are unable to ship to your location, this will be indicated before your order is completed.

Please note that we may be unable to deliver to certain locations, including:

• Restricted areas: destinations where shipping is limited due to applicable laws, regulations, or carrier restrictions.
• Unavailable delivery areas: locations that cannot be served by our available logistics partners.
• Incomplete addresses: orders with missing or incorrect delivery information may require confirmation before shipment.

For remote areas or locations requiring special transportation arrangements, additional shipping charges may apply. Any applicable charges will be displayed before payment is completed.

2. Shipping Options & Timelines

Important: Delivery estimates are provided as a reference only and may be affected by customs clearance, public holidays, weather conditions, carrier delays, or other circumstances outside our control.

3. Order Processing Time

After receiving your order, our team prepares the products, completes quality checks, and arranges packaging before shipment. Processing time depends on product availability, order quantity, and whether customization is required.

Orders are processed on business days only. Processing times may be extended during holidays, peak seasons, or when additional preparation is required.

4. Order Tracking

Once your order has been shipped, we will send a shipment confirmation email with available tracking information. Tracking details allow you to monitor the progress of your package during transportation.

You can check your shipment status through the following methods:

• Shipping confirmation email: use the tracking information provided after your order leaves our facility.
• Customer account: if you created an account, you may check your order details and shipment status there.
• Carrier tracking service: enter your tracking number on the relevant carrier's tracking page.

Please allow some time for tracking information to become available after shipment. International shipments may show limited updates while moving between countries or during customs processing.

5. Delayed or Damaged Shipments

We carefully inspect and package every order before shipment. However, delays, loss, or damage may occasionally occur during transportation due to factors outside our control.

Please contact us if:

• Your order has not arrived after the estimated delivery period.
• Your package arrives damaged or the product condition is affected during transportation.
• You receive an incorrect item or part of your order is missing.

After reviewing the details, we will work with you to provide an appropriate solution, which may include replacement, refund, or other arrangements depending on the circumstances.