Terms of service

Agreement Overview

Welcome to Xiajin Jinshida Arts & Crafts Co., Ltd. These Terms of Service ("Terms") apply to your access and use of our website, including browsing products, creating an account, placing orders, and communicating with our customer service team.

By visiting our website or purchasing products from us, you acknowledge that you have read and understood these Terms and agree to follow them. If you do not agree with these Terms, please do not use our website or place orders.

We are a China-based manufacturer and exporter providing products directly to customers worldwide. Because our products may be shipped internationally, additional rules relating to customs, delivery, and import responsibilities may apply.

Website Use

You may use our website only for lawful purposes and in accordance with these Terms. You agree not to misuse the website, interfere with its operation, or attempt to access systems or information that you are not authorized to access.

Permitted Activities

• Browsing product information and purchasing items for personal or business use.
• Contacting our customer service team regarding products, orders, or services.
• Creating and managing an account where account functions are provided.

Prohibited Activities

• Attempting to gain unauthorized access to our website, servers, or customer accounts.
• Uploading malicious software, harmful code, or content that may affect website security.
• Using automated tools to collect website content without our written permission.
• Using our website for fraudulent, unlawful, or deceptive activities.

Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, colors, and specifications are accurate. However, slight variations may occur due to manufacturing processes, materials, lighting conditions, or differences between displays.

Product Appearance

Many of our products are handmade or produced using natural materials. Minor differences in texture, color, finish, or appearance may occur and should be considered part of the product's character rather than a defect.

Pricing Information

Prices displayed on our website may change from time to time due to material costs, production changes, currency fluctuations, or promotional adjustments.

If a pricing error occurs due to technical or human error, we reserve the right to correct the error and contact you before completing the order.

Product Availability

Product availability may change without notice. If an item becomes unavailable after an order is placed, we will contact you and provide available options, including replacement or refund where appropriate.

Orders & Payment

When you place an order through our website, you agree that all information provided during checkout is accurate, complete, and current. We reserve the right to review, accept, or decline orders when necessary.

Order Acceptance

Submitting an order does not automatically mean that your order has been accepted. An order is considered accepted after payment has been successfully verified and we begin preparing your order for shipment.

We may cancel or refuse an order in situations including, but not limited to, product availability issues, incorrect pricing information, suspected fraudulent activity, or payment problems. If an order is cancelled after payment, any eligible payment amount will be refunded to the original payment method.

Payment Methods

We accept payment methods displayed during checkout, which may include PayPal, credit cards, debit cards, or other secure third-party payment providers.

Payment information is processed securely by third-party payment service providers. We do not store complete payment card details on our own servers.

Customer Responsibility

You are responsible for ensuring that your billing information, shipping address, email address, and contact information are accurate before completing your purchase.

We are not responsible for delays or delivery failures caused by incorrect or incomplete information provided by the customer.

Shipping & Import Responsibilities

Our products are shipped internationally from China. Delivery times may vary depending on destination, shipping method, customs processing, carrier schedules, and other factors outside our direct control.

Delivery Estimates

Estimated delivery times shown on our website or provided during checkout are for reference only and are not guaranteed delivery dates.

International shipments may experience delays caused by customs inspections, weather conditions, transportation disruptions, holidays, or other circumstances beyond our reasonable control.

Customs, Duties & Taxes

For international orders, including shipments to the United States, customers may be responsible for import duties, customs fees, tariffs, taxes, or other charges imposed by local authorities.

These charges are determined by customs agencies and are not controlled by Xiajin Jinshida Arts & Crafts Co., Ltd. Any applicable import costs are the responsibility of the recipient unless otherwise stated at checkout.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address. If a package cannot be delivered due to incorrect address information, additional shipping costs or reshipping fees may apply.

Lost or Delayed Packages

If your shipment appears delayed or lost, please contact us with your order number and tracking information. We will work with the carrier to investigate and provide reasonable assistance.

Returns & Refunds

Returns and refunds are handled according to our separate Return Policy. By placing an order, you agree that return eligibility, return procedures, inspection requirements, and refund timing are governed by that policy.

Certain products may not be eligible for return due to customization, personalization, usage, hygiene considerations, or other reasonable limitations. Please review our Return Policy before purchasing when applicable.

For defective, damaged, or incorrectly shipped products, customers should contact us promptly after delivery and provide relevant order details and supporting information, such as photographs when requested.

Intellectual Property

All content displayed on this website, including but not limited to product images, photographs, text, graphics, logos, designs, website layout, and other materials, is owned by or licensed to Xiajin Jinshida Arts & Crafts Co., Ltd. and is protected by applicable intellectual property laws.

Website Content

You may view and use website content only for personal shopping, product evaluation, or legitimate business communication purposes.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit our website content without prior written permission.

Product Images & Designs

Product photographs, original designs, product descriptions, and catalog materials created by us may not be used by third parties to advertise, sell, or represent products without authorization.

Trademarks

All trademarks, brand names, logos, and trade identifiers displayed on this website belong to their respective owners. Nothing on this website grants any right or license to use trademarks without appropriate permission.

Customer Responsibilities

When using our website or purchasing products from us, you agree to provide accurate information and use our services in a lawful and responsible manner.

Account Information

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.

You should notify us promptly if you believe your account information has been used without authorization.

Order Information

Customers are responsible for reviewing order details, product selections, quantities, shipping addresses, and payment information before completing checkout.

Once an order enters production or shipment preparation, changes or cancellations may not always be possible.

Product Use Disclaimer

Our products are designed for their intended purposes as described on the product pages. Customers are responsible for using products appropriately and following any instructions or recommendations provided.

We are not responsible for damage, loss, or injury resulting from improper use, unauthorized modification, misuse, or failure to follow product instructions.

Some decorative products may contain small parts, fragile components, or materials requiring careful handling. Customers should use appropriate care based on the product type and environment.

Liability Disclaimer

To the maximum extent permitted by applicable law, Xiajin Jinshida Arts & Crafts Co., Ltd. shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

This includes losses caused by circumstances such as business interruption, loss of profits, loss of data, or other indirect damages where permitted by law.

The website and related services are provided on an "as available" basis. While we make reasonable efforts to maintain accurate information and reliable service, we do not guarantee that the website will always operate without interruption, delay, or errors.

Force Majeure

We are not responsible for delays, failures, or interruptions caused by events outside our reasonable control.

Such events may include, but are not limited to:

• Natural disasters, severe weather, earthquakes, floods, or fires.
• Government actions, regulations, restrictions, or customs delays.
• International transportation interruptions or carrier failures.
• Labor disputes, supply chain disruptions, or material shortages.
• Other circumstances beyond our reasonable control.

If such circumstances occur, we will make reasonable efforts to minimize the impact and keep customers informed when possible.

Governing Law & Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of the People's Republic of China, without regard to conflict of law principles.

If a dispute arises, both parties agree to first attempt to resolve the matter through good-faith communication and negotiation.

Nothing in these Terms limits any mandatory consumer protection rights that may apply to customers under the laws of their country or place of residence.

For disputes that cannot be resolved through communication, the parties may seek resolution through the appropriate legal channels available under applicable laws.

Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our business operations, legal requirements, or services.

Updated Terms will become effective when published on this website unless a different effective date is stated.

Your continued use of our website after changes are posted means that you accept the updated Terms.

Contact Information

If you have questions about these Terms of Service, please contact us using the information below.